FAQs
Frequently Asked Questions
Below is a compilation of most frequently asked questions and our responses. Content will be added over time. If you need further clarification or information, please contact the Glenbard Wastewater Authority at (630) 790-1901.
A: The Glenbard Wastewater Authority has a set of standard operating procedures to use as a guideline of pro-active measures to take during odorous conditions due to low flows. Clink the link below to learn more about this standard operating procedure.
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A: The Glenbard Wastewater Authority does not own the sewer systems we provide collection for. These systems are owned by the Village of Lombard, Village of Glen Ellyn, DuPage County or Illinois American Water, as they own the lines that run or would run to individual residences.
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A: The Glenbard Wastewater Authority does not bill individual residents for sewer service. As the sewer systems we provide collection to are owned by the Village of Lombard, Village of Glen Ellyn, DuPage County or Illinois American Water, we do not own the lines that run to individual residences.
Who should we contact for final bills then?
First it is recommended you verify with the Seller if they receive a sewer bill and from whom they receive their bills. Some unincorporated areas will have either DuPage County or Illinois American Water as providers, otherwise the Villages of Glen Ellyn or Lombard provide this service for most incorporated residences.
Village of Glen Ellyn
Billing & Customer Service Division
Phone: 630-547-5220/5221
Sewer Service and other additional information on Utilities Services within the Village of Glen Ellyn can be found at
http://www.glenellyn.org/Billing/UtilitiesServicesBill.html
Village of Lombard
Customer Service Division
Phone: 630/620-5920
Email: waterbilling@villageoflombard.org
Sewer Service and other additional information on Utilities Services within the Village of Lombard can be found at http://www.villageoflombard.org/104/WaterSewer-Billing
DuPage County
Sewer and Water Bill Inquiries
Phone: 630/985-2905
Office Hours:
8 AM – 4:30 PM Monday – Friday
Illinois American Water
Customer Service
Phone: 800/422-2782
Email: infoil@amwater.com